Refund policy
Return & Refund Policy
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- In good condition
- Free of significant damage or misuse
- Returned with all original components (if applicable)
Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your bank or provider
- Original shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 5 days of delivery at:
hello@calmbolt.com
Include:
- Order number
- Description of the issue
- Photos (if applicable)
We will evaluate the issue and provide a replacement or refund when appropriate.
Non-Returnable Situations
We may refuse returns if:
- The item shows clear signs of misuse or damage not caused during shipping
- The return request is made after the 30-day window
- The item is not returned in reasonable condition
- We reserve the right to refuse any return that does not comply with this policy.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please:
- Return the original item
- Place a new order.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will apply to orders placed after the updated policy is published on this page.
Contact
For any questions or to initiate a return, contact us at:
hello@calmbolt.com
By placing an order, you agree to the terms of this Return & Refund Policy.